FAQ

Activity registration is available 24/7 online using WebTrac. Additionally, walk-in registration is available at two convenient locations within city limits (Parks & Recreation Office or the London Nelson Community Center). Registration by phone is available by calling (831) 420-5270, Monday through Friday, 9:00 am - 12:00pm, 1:00pm - 4:00 pm (PST). Please note seasonal registration rules may limit when and how you may register, such as time and place. See the Activity Guide for more information.

Your username and password may have expired or you may be locked out of your account due to too many unsuccessful attempts. You can log onto WebTrac to recover your password, but you will need to contact our office to reset the account lock out. Please call the registration office at (831) 420-5270, Monday - Friday, 8:00 am to 5:00 pm for assistance.

There are a few ways to change your password:

• Visit the link next to the “Forgot your password?” question on the WebTrac splash page and follow the online instructions
• Come down to or call either Parks & Recreation Office or London Nelson Community Center and speak with a customer service representative
• Send an email to WebTrac@santacruzca.gov. Be sure to include your name, contact information and request.

To set up an account online using WebTrac, visit the link next to the “Need an Account?” question under the Member Login panel on the WebTrac splash page.

To set up an account in-person, visit any of our two convenient locations (Parks & Recreation Office or the London Nelson Community Center).

Online and in-person account setup requires users have a valid email address, home address, unique login, and phone number. Note: in order to be considered a Resident, your account address must be located within Santa Cruz City limits.

All new accounts created using WebTrac are recorded with a status of Nonresident until we can verify your home address. Confirming your home address is simple. You can visit either of our conveniently located in-person sites (Parks & Recreation Office or the London Nelson Community Center); or send us an email with your information.

Types of documents used to confirm your home address include the following:

1. Current utility bill from the last ninety (90) days with your address and name listed
2. State or Federal issued ID card or drivers license
3. Bank statement from the last ninety (90) days (redact any sensitive information)
4. Other official documents with your name and address listed with date issued from the last ninety (90) days

This message appears when the registrant has not met the age requirements for the activity. The registrant must be of the age listed in the course information by the first day of the scheduled activity. A valid birthdate must be inputted on the registrants account. To update your account information, please call (831) 420-5270 or email webtrac@santacruzca.gov and speak with a customer service representative. Be sure to include your name, contact information and request.

WebTrac calculates age using birthdate information. In order to register for activities that have an age requirement, birthdate information is required to be listed on the member’s record. To update your account information, please call (831) 420-5270 or email webtrac@santacruzca.gov and speak with a customer service representative. Be sure to include your name, contact information and request.

To add more members to your Park & Recreation account household, please call (831) 420-5270 or email webtrac@santacruzca.gov and speak with a customer service representative. Be sure to include your name, contact information and request. You can also visit any of our two convenient locations (Parks & Recreation Office or the London Nelson Community Center).

While the Parks & Recreation Department does not provide cumulative child care receipts, you can find all of your household receipts in WebTrac. Simply login and go to My Account. The City's tax ID is #94-6000427.