Registration Information

To check if you are a City resident, visit the Council District Map. Type your address into the search bar at the top left. If your address is inside a colored area, you are a City resident. If it is in a gray area outside the lines, you are a Non-resident.

The deadline for Summer Scholarships is April 3, 2026. Learn more about FOPAR Scholarships here!

Creating a New Household Account

To create a new household account, visit WebTrac, click on "Login" at the top of the screen. From the account login screen, click on the "Need a New Account" link and follow the on-screen instructions.

Have an Existing Account and Want to Know Your City Resident Status?

To check the status of your household, log on to WebTrac and enter your account information. From My Account, go to Update and click on Household & Member. You'll be able to see your home address status in the table listed.

Junior Guard Registration Hours starting April 11, 2026:

• Returning City Resident 8:00am
• New City Resident 9:00am
• Returning Nonresident 10:00am
• All Others 11:00am

Registration day is very busy because many people want to sign up for popular classes at the same time. These tips will help you get ready so you can register quickly and easily.

Before Registration Day

• Verify Your Account. Log in to WebTrac early to test your password. If you need a reset and don't have a valid email on file, call our office at (831) 420-5270 to update your contact information.
• Update Your Household. Ensure all family members are listed on your account. Staff must manually add new children, so please complete this well before registration opens on April 11.
•  Confirm Residency. City residents must verify their home address in the system prior to registering to ensure proper billing. For more information on Residence Verification, please review the Home Address Verification section.
• Check Your Tech. WebTrac may look different on some mobile devices; test your device beforehand to familiarize yourself with the layout.
• Accessing WebTrac outside the U.S. WebTrac is restricted in some countries. If you are traveling outside the U.S., you may need a Virtual Private Network (VPN) or a trusted neighbor or family member at home to register for you.
  • WebTrac Access is available from: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, French Guiana, Germany, Greece, Guyana, Hungary, Italy, Japan, South Korea, Latvia, Luxembourg, Malta, Netherlands, New Zealand, Paraguay, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Suriname, Sweden, Turkey, United Kingdom, United States and Uruguay.
  • City residents must verify their home address prior to registration.

Registration Tips

• Act Fast. Many programs fill on the first day. You can check real-time availability for any class directly on WebTrac.
• Be Prepared. Have your activity numbers and credit card ready.
• Financial Assistance. If you are using a scholarship award, review our Scholarship Helpful Hints Guide first.
• Refund Policy. Review the Registration Refund Policy before completing your transaction to avoid unwanted charges.

Waitlists & Support

• Waitlist Protocol. If a program is full, join the waitlist, but do not attend the class unless we contact you. We call waitlisted families in order and provide 24 hours to respond before moving to the next person.
• Need Help? Contact our registration hotline at (831) 420-5270. 

Home Address Verification

1. The following documents are accepted for proof of residency:
   1. Current utility bill from the last ninety (90) days with your address and name listed;
   2. State or Federal issued ID card or driver’s license;
   3. Bank statement from the last ninety (90) days;
   4. Rental/Lease agreement or mortgage statement/property tax receipt; or
   5. Other official government correspondence with your name and address listed with date issued from the last ninety (90) days, such as: DMV Vehicle Registration Renewal Notice, Voter Registration Card or Confirmation, Social Security Statement, Correspondence from a County or City Government Office.
   You may wish to redact any sensitive information from the document before submission.
   
   
2. You can update the status of your account by submitting any of the above either in-person, via fax or email. Emailed confirmations can be sent to parksandrec@santacruzca.gov.
   
   In-person submissions are accepted at the following locations:
   
   Parks and Recreation Administration
   323 Church Street
   Santa Cruz, CA 95060
   P: (831) 420-5270
   F: (831) 420-5271
   
   London Nelson Community Center
   301 Center Street
   Santa Cruz, CA 95060
   P: (831) 420-6177
   F: (831) 420-6457
   
   
3. Once we’ve received your confirmation, we'll update your account status in WebTrac.

View a list of current & previous seasons guides! Both Spanish and English versions available!

• Online: You can register 24/7 on WebTrac.
• In Person: Visit the Parks & Recreation Office or the London Nelson Community Center
• By Phone: Call (831) 420-5270, Monday through Friday, from 9:00 am to 12:00 pm or 1:00 pm to 4:00 pm.
• Note: Some popular classes have special registration dates. Check the Activity Guide for details.

• Your password may have expired, or your account may be locked because of too many wrong guesses.
• To fix this, you can try to reset your password on the WebTrac site.
• If you are locked out, you will need to call the Administrative Office at (831) 420-5270 (Monday–Friday, 8:00am-12:00pm and 1:00-5:00pm) to unlock it.

• Online: Click “Forgot your password?” on the WebTrac login page and follow the online instructions.
• By Email: Send your name and request to webtrac@santacruzca.gov. Be sure to include your name, contact information and request.
• In Person or Phone: Visit or call the Parks & Recreation Office or London Nelson Community Center.

• Online: Go to WebTrac and click "Sign-In/Register" in the upper right corner. Then, select "Need a new account?"
• In-Person: Visit the Parks & Recreation Office or the London Nelson Community Center
• What you need: You must provide a valid email, home address, and phone number.

Note: To receive the Resident rate, your account address must be located within Santa Cruz City limits and you must provide address verification.

• All new accounts start as "Non-resident" until your address is verified.
• To get the Resident rate, please email parksandrec@santacruzca.gov or visit us in person with one of the following documents:
  • Current utility bill from the last ninety (90) days with your address and name listed
  • State or Federal issued ID card or drivers license
  • Bank statement from the last ninety (90) days (redact any sensitive information)
  • Other official documents with your name and address listed with date issued from the last ninety (90) days

• This happens if the person registering is too young or too old for the activity.
• The registrant must be the correct age by the first day of the scheduled activity.
• If your birthday is wrong in the system, please call (831) 420-5270 or email webtrac@santacruzca.gov for assistance. Be sure to include your name, contact information and request.

• WebTrac calculates age using birthdate information.
• To register for activities that have an age requirement, birthdate information is required for the household member that is registering for the activity.
• To update your account information, please call (831) 420-5270 or email webtrac@santacruzca.gov and speak with a customer service representative. Be sure to include your name, contact information and request.

• You cannot add new family members (like children) online yourself.
• Please call (831) 420-5270, email parksandrec@santacruzca.gov, or visit us in person (Parks & Recreation Office or the London Nelson Community Center) so staff can add them for you.

• The City's Tax ID is #94-6000427.
• You can find all your receipts by logging into WebTrac and clicking "My Account".