The City of Santa Cruz and Santa Cruz Municipal Utilities (SCMU) are excited to offer a new Utility Customer Portal.
The online self-registration process is now available. With this new portal you are able to pay SCMU utility bills, check your water use, and make service requests all in one place.
We appreciate your patience as we transitioned to the new system.
What to expect:
SCMU is currently setting up a new Utility Customer Portal. We will keep this page updated with information.
In the meantime, make sure to be aware of common Utility Scams and protect yourself. Here are a few things to watch out for:
Note: If you suspect fraud, contact your credit card company or bank directly.
This new Utility Customer Portal system will affect all SCMU account-holding customers in one way or another. Bills will look a little different but contain all the same information. You will also have a new account number. Customers who prefer to pay online or check their water use online will need to create a new online portal account. Customers who use autopay will need to re-schedule their autopay after creating a new account.
If you are currently an SCMU account holder your account information will be transferred to the new system. However, once the portal is available, SCMU accountholders will need to register for the new online portal to access online bill pay and set up leak alerts.
Visit utilities.santacruzca.gov and click on the Sign Up button to register for the new portal. You will need your new account number and most recent bill balance. If you have not yet received a bill with your new account number, you can use the “Find My Account Number” look-up tool on the main portal page. For assistance registering, please call Santa Cruz Municipal Utilities at (831) 420-5220.
Yes. SCMU accountholders will need to create a new online portal account and re-schedule any automatic payments. Your previous autopay settings did not transfer over to the new system. Any automatic payments scheduled after September 30th have been cancelled.
Financial information is sensitive and needs to be protected, and we take that seriously. Asking customers to re-enter their payment preferences rather than transferring them is the safest way to handle this information. We acknowledge that this is an inconvenience, and thank you for your patience as we work through this transition.
No. Customers are not required to use the new portal and can continue to conduct business with SCMU over the phone, by mail, and in person. Staff are available by phone Monday through Friday, 8:30am-12:00pm and 1:00pm-3:30pm. Our lobby is also open Monday through Friday 9:00am-11:00am and 1:00pm-3:00pm for in-person assistance.
For customers that don’t want to pay online, the following options are still available:
Customers that need access to, or support for, a computer to sign up can visit the Santa Cruz Public Library to use publicly accessible computers. Drop-ins are welcome, but appointments are recommended to ensure staff are available to assist you if needed. Call the Library at 831-427-7713 for more information.